ESTHER JOYCE FENWA

Banking and Compliance Officer

Lagos, NG.

About

Highly motivated and detail-oriented professional with a strong foundation in banking operations, compliance, and administrative management. Proven ability to enhance customer satisfaction, ensure financial accuracy, and streamline processes, leveraging expertise in financial product promotion, regulatory adherence, and organizational efficiency to drive positive outcomes.

Work

Snow Microfinance Bank

|

Banking/Compliance Officer

Lagos, Lagos, Nigeria

→

Summary

Currently serves as a Banking/Compliance Officer, managing daily financial operations, ensuring regulatory adherence, and enhancing customer satisfaction within a microfinance setting.

Highlights

Managed customer inquiries and resolved issues promptly, enhancing client satisfaction and providing expert guidance on diverse banking products.

Executed daily cash and check transactions with meticulous accuracy, verifying authenticity and updating customer accounts to maintain robust financial integrity.

Actively promoted and onboarded clients to various banking products, including savings accounts and loans, contributing to portfolio growth and expanded client engagement.

Ensured daily cash balance reconciliation, consistently achieving 100% accuracy in end-of-day reports and minimizing operational discrepancies.

Maintained strict adherence to bank policies, procedures, and regulatory requirements, including Anti-Money Laundering (AML) and fraud prevention protocols, effectively mitigating compliance risks.

Peace Model College

|

Administrative Assistant/Science Teacher

Abeokuta, Ogun, Nigeria

→

Summary

Served as an Administrative Assistant and Science Teacher, effectively managing office operations and facilitating student learning in science subjects.

Highlights

Managed daily office operations, optimizing supply inventory and equipment maintenance to ensure a highly efficient and organized work environment.

Developed and maintained comprehensive data entry and filing systems, significantly improving record accessibility and overall administrative efficiency.

Coordinated and prepared materials for various meetings, ensuring timely scheduling and seamless execution for school leadership and staff.

Delivered engaging science lessons to students, fostering an understanding of complex concepts and contributing to academic development.

Federal Institute of Industrial Research

|

Research Intern

Lagos, Lagos, Nigeria

→

Summary

Conducted scientific research and analysis, focusing on the properties of aromatic and pesticidal plants.

Highlights

Conducted in-depth scientific research and analytical studies on aromatic and pesticidal plants, contributing valuable data to ongoing projects.

Utilized laboratory techniques to analyze plant properties, ensuring accurate data collection and adherence to research protocols.

Education

ALX Africa

Certificate Virtual Assistance

Kwara State University

BSc Industrial Chemistry

Altschool Africa

Diploma Product Management

Languages

English

Skills

Interpersonal Skills

Emotional Intelligence, Adaptability, Flexibility, Verbal Communication, Written Communication, Relationship Management, Listening, Comprehension.

Organizational Skills

Attention to Detail, Time Management, Data Management, Scheduling, Record Keeping, Office Management.

Office Productivity

Google Workspace, Microsoft Office Suite, Data Entry.

Banking Operations

Cash Handling, Check Verification, Account Management, Product Promotion, Sales, Financial Reconciliation.

Compliance

AML (Anti-Money Laundering), Fraud Prevention, Regulatory Adherence, Policy Enforcement.

Customer Service

Inquiry Resolution, Complaint Management, Client Guidance, Client Relationship Management.

Research & Analysis

Scientific Research, Data Analysis, Laboratory Techniques, Chemical Analysis.